General terms and conditions

INTRODUCTION:

These General Terms and Conditions of Sale regulate in a comprehensive manner all sales transactions and other services that may be offered, provided or performed from the online store located on the website www.timeroadshop.com owned by TIME ROAD SL ("Hereinafter TIME ROAD") with CIF No. B60838455, with registered office at 41003 - Sevilla (Sevilla), Ronda Capuchinos, 8, Bajos (Edificio San Julián) and registered in the Commercial Register of Seville Sheet SE-83511 Volume 5119 Folio 6 and with contact telephone (+34) 954987908, e-mail: info@timeroad.es
These terms and conditions may be modified by TIME ROAD at any time, and the user will be informed of the existence of any new version of these terms and conditions containing substantial changes.

FIRST - TERRITORIAL SCOPE

Regardless of the place from which the purchases are made, the articles offered through this website are only available for delivery within the Spanish territory, which includes the Peninsula and the Balearic Islands, therefore excluding the Canary Islands, Ceuta and Melilla.

SECOND.- USE OF THE WEBSITE

When browsing this website www.timeroadshop.com the user accepts the terms and conditions set forth herein and agrees to be bound by them
The realization of any order through of the web page www.timeroadshop.com necessarily , the knowledge and acceptance of the terms and conditions in force at the time of formulating the same.

THIRD.- REGISTRATION.

When placing an order on the website, users will have the option to register. The data provided by users for registration will be stored in the database of TIME ROAD SL and will be treated in accordance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, and others applicable legislation in accordance with the provisions of point four.

Eventually, TIME ROAD may make available to users the possibility of placing their orders without the need to register.

From the user's account, personal data that have been wrongly entered when registering as a user can be modified.

In the event that the user detects an error once the order has been finalized and paid, they can immediately contact our customer service. Through the contact form on the "Contact" page.

FOURTH.- PERSONAL DATA

All personal data provided by the user through this web page will be treated in accordance with the provisions of our Privacy Policy and in accordance with the provisions of Organic Law 15/1999, of December 13, 1999, on Data Protection and other legislation on Information Society Services and Electronic Commerce.
The user is responsible for the accuracy of the data provided. TIME ROAD, S.L. reserves the right not to register or to cancel the registration of any user who provides false or fraudulent information.

The user, at the time of registration, unequivocally consents that his or her personal information will be incorporated into TIME ROAD's files, and TIME ROAD, S.L. will be responsible for their processing. For these purposes, consent given by minors under 16 years of age will not be valid.

The registration data will be processed for the purpose of enabling the purchase of products offered on the www.timeroadshop.com website, including the management of administration, logistics, billing, commercial information and user service, and other related tasks.

In addition, at the time of registration, the user may expressly consent to receive commercial, advertising and/or promotional information, from which he/she may subsequently choose to unsubscribe at any time.

The user also gives his/her consent for TIME ROAD, S.L. to transfer his/her data to related entities. to transfer your data to entities related to payment management (financial, certification and authentication, etc.) as well as data transmission (telecommunications), logistics and transportation, for the sole purpose of executing the services provided by each of them in relation to the specific orders that each user may place. TIME ROAD, S.L. will adopt active surveillance measures so that these entities guarantee compliance with the personal data protection regulations in force at all times.

Users have recognized and may exercise their rights of access, cancellation, rectification, limitation and opposition before TIME ROAD, always indicating their personal data and attaching a copy of their ID card. This can be done by mail to the following address: 08003 - Barcelona (Barcelona), Vía Layetana, 20, 4th floor; or through the following link: https://www.corporate-ethicline.com/festina.

The right of users to obtain a copy of the personal data subject to processing that guarantees the portability of the data is recognized.

The right of users to obtain a copy of the personal data subject to processing that guarantees the portability of the data is recognized.

The user can learn about TIME ROAD's Privacy Policy, through the following link: https://timeroadshop.com/en-GB/legal/privacy

FIFTH - ORDERS

To place an order, you must be of legal age or an emancipated minor, have sufficient legal capacity to act and possess a debit or credit card accepted by our payment system.

All orders shall be deemed to be offers to purchase subject to these Terms and Conditions. Time Road reserves the right to accept them if the requirements set out in these Terms and Conditions are not met.

Once an order has been placed, the system automatically generates a confirmation of receipt of the order. However, this confirmation does not imply automatic acceptance of the order, given that TIME ROAD reserves the right to request additional information related to identity and address to guarantee both the correct delivery of the order and to ensure that there is no fraud related to the transactions.

Orders can be placed 365 days a year at any time, except at times when the service is suspended for maintenance or other commercial circumstances and/or force majeure.

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option of waiting until the product is available or cancelling the order.

The photographs of the products are presented for descriptive and orientative purposes only and have no contractual value whatsoever. The specific characteristics of each product can be found in the corresponding descriptions on the website.

No valid order can be placed without expressly accepting, through the boxes provided for this purpose, these Terms and Conditions and TIME ROAD's Privacy Policy.

SIXTH - SHIPMENTS AND DELIVERIES

Delivery will be considered to have taken place at the moment in which the user or a third party indicated by the user acquires material possession of the products.

The delivery time for the order will vary according to the selected delivery method and will be indicated on the website once the order confirmation has been obtained, but in no case will it exceed 30 days from the date of the order confirmation. In the event that the delivery date cannot be met, we will inform the user of this circumstance and the user will be offered the option to go ahead with the purchase by setting a new delivery date or the possibility of cancelling the order and obtaining a full refund of the price paid.

If the recipient is absent at the time of delivery, a notice will be left so that he/she can pick up the shipment at the place and within the deadlines indicated. If the time limit expires without the shipment being picked up, it will be returned to TIME ROAD and the consumer will be responsible for contacting Customer Service for possible re-shipment at the purchaser's expense.

SEVENTH - PRICE AND PAYMENT

It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including VAT, together with the shipping costs, which will be added to the final price to be paid. However, shipping costs may be included, depending on the shipping method chosen by the user

Prices may be modified by TIME ROAD at any time and without prior notice without affecting orders already confirmed. However, even when confirmed, TIME ROAD will not be obliged to honour orders when the price is incorrect, especially when the error is obvious and easily recognisable.

All products that TIME ROAD promotes at a special price will be displayed on the website with the following information:

  • - Offer price.
  • - Regular price.

Payments will be made using the accepted payment methods: Paypal and Visa or Mastercard credit or debit card and whose reference number is indicated in the purchase process, with the charge being made in real time, once the authenticity of the buyer's details has been checked, through the payment gateway of the corresponding financial institution.

TIME ROAD uses Redsys technology and secure payment systems. The data related to the payment is transmitted encrypted to the financial institutions issuing the cards and is subject to validation and verification by them.

TIME ROAD, S.L. will not make any shipment until the total amount of the order has been paid in full. If the card issuer refuses to grant authorisation for payment, the purchase will be automatically cancelled.

EIGHTH - RIGHT OF WITHDRAWAL

Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws recognises the right of customers to withdraw from their purchase within 14 calendar days from the date of receipt of the product.

The right of withdrawal is recognised by Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws.

If you wish, you can obtain the cancellation form:

Exceptions to the right of withdrawal are those items that are not suitable for return for reasons of health protection or hygiene (earrings, piercings, etc.) provided that they have been removed from their original packaging.

To do this, the customer, through the website timeroadshop.com must communicate, unequivocally, its decision to withdraw. Once the communication has been made, a receipt will be automatically generated to confirm receipt of the cancellation.

Subsequently, within 14 calendar days from the date on which the cancellation is communicated, the customer must proceed to deliver the goods to any of the following locations:

a) TIME ROAD Logistics Centre: Located at the following address:

TIME ROAD LOGISTICS CENTRE

Duran i Jordà Street, 4-6

08960, Sant Just Desvern

Barcelona (Spain)

In this case, it is essential that you print out and include the return label supplied with the order.

b) Stores with the TIME ROAD label in Spain, except for the Canary Islands, Ceuta and Melilla, and EL CORTE INGLES shops, as well as Festina Group Company Stores.

Previously, and through the website (My account > Return an order or an article), you will have to indicate in which Time Road shop the order is to be returned.

c) SEUR Pickup Points.

In this case, following SEUR's instructions after initiating the return via My Account > Return an order or an article, the corresponding return label must be printed and the product must be delivered to the chosen SEUR Pickup point.

Delivery conditions:

The returned product(s) must be in perfect condition and with the accessories, documentation and original packaging.

Consequences of withdrawal:

In the event of withdrawal, TIME ROAD will refund all payments received, including delivery costs (with the exception of additional costs resulting from the customer's choice of a delivery method other than the least expensive ordinary delivery method offered) without undue delay and, in any case, no later than 14 calendar days from the date on which you are informed of your decision to withdraw from this contract. The reimbursement will be made using the same means of payment used by the customer for the initial transaction, unless expressly provided otherwise; in any case, no costs will be incurred as a result of the reimbursement.

Notwithstanding the foregoing, TIME ROAD may withhold the refund until it has received the goods or until the customer has provided proof of the return of the goods, whichever condition is met first.

The user will bear the shipping costs of the return, according to the delivery method chosen:

a) TIME ROAD Logistics Centre: The return costs to be borne by the user will depend on the transport company chosen by the user (Time Road recommends the use of a certified means of shipment that requires the signature of the recipient).

b) Time Road Stores. No return costs.

C) SEUR Pickup Points. Return costs: 4,95€.

NINTH - GUARANTEE

The products offered through the TIME ROAD website enjoy the legal guarantee of TWO (2) years established by the Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws to cover the lack of conformity of the products.

In any case, any damage caused by ordinary wear and tear or by improper use of the products will be understood to be excluded from the legal guarantee.

Without prejudice to the rights recognised to consumers in the current legislation for defective products (RDL 1/2007 and other applicable regulations), the manufacturers of the products marketed by TIME ROAD can offer a voluntary and additional Commercial guarantee on their products.

The conditions for exercising this Commercial Guarantee are explicitly formalised in the International Guarantee Certificates that, where applicable, are supplied with each item purchased.

Once the first 14 days have elapsed from receipt of the order by the customer and without prejudice to the right of withdrawal referred to in the previous section, the invocation of any aspect of the legal or commercial guarantee (repair/replacement/reduction of the price/cancellation of the contract, etc.) with respect to TIME ROAD as seller may be made at any point of sale with a TIME ROAD label in Spain, except for the Canary Islands, Ceuta and Melilla, or at EL CORTE INGLES establishments.

In order to invoke the legal guarantee, it will be essential to present a receipt or invoice for any claim or request for exchange and/or return.

To invoke the Commercial Guarantee with the manufacturer, it will also be necessary to provide the international Guarantee Certificate stamped by the establishment.

For any repair service , the customer will be provided with an estimate drawn up, where applicable, by the official Technical Service (TAS) of each brand, indicating the amount. Any variation in the estimate will be previously communicated for confirmation.

The deposit receipts will always be nominative. If repairs are collected by a person other than the holder, the authorisation that appears on the receipt must be completed. In any case, the identity of the holder of the receipt must be accredited by means of a DNI, NIE, or passport.

TENTH.- CHANGES.

Without prejudice to the right of withdrawal and the right to replacement of products as a result of the exercise of the legal or commercial guarantee provided for in Royal Legislative Decree 1/2007, the user may choose, at any point of sale with a TIME ROAD label within 14 days of delivery of the goods, to exchange the products purchased for others of the same or greater value (except for El Corte Inglés corners and Festina Group Company Stores).

It is essential that the exchange is for a product or products of equal or greater value than that previously purchased.

To make the exchange, the user must go to any of our Time Road shops indicated with the delivery note received together with the order and the item/s to be exchanged.

ELEVENTH.- INDUSTRIAL AND INTELLECTUAL PROPERTY

TIME ROAD, S.L. owns all intellectual and industrial property rights to the website, and all of its contents, such as text, graphics, photographs, logos, icons, images, graphic design, source code, applications, video, audio, etc., are subject to intellectual and industrial property rights recognized by national and international legislation in force, except for those that belong to third parties unrelated to TIME ROAD.

Any use of the website or its contents must be exclusively private.
Any use involving the copying, reproduction, distribution, transformation, public communication or any other similar action of all or part of the contents of the website, as well as of the website itself, is reserved exclusively to TIME ROAD, S.L., and therefore no user may carry out these actions without the prior written authorisation of TIME ROAD, S.L.

The user must not make any improper use of the web page by intentionally introducing viruses or any other material that may be harmful or damaging. The user shall not attempt to gain unauthorised access to this website, the server on which it is hosted or any server or database related to this website.

In the event of non-compliance with this clause by the user, TIME ROAD will be obliged to inform the competent authorities due to the fact that said non-compliance could lead to the commission of infractions as defined in the applicable regulations.

TWELFTH.- LINKS TO OTHER WEB PAGES.

TIME ROAD is not responsible for the content, as well as for any damage or loss derived from those third-party links that may appear on our website and that are provided solely for informational or operational purposes.

THIRTEENTH.- COMMUNICATIONS TO THE USER

By simply browsing and using this website, the user consents to receive via e-mail and/or sms, all necessary and essential electronic communications related to the management and administration of the legal relationship established between the user and TIME ROAD related to the offer of products and/or services on the timeroadshop.com website.

Any electronic communication that is not strictly related to the management and administration of the legal relationship between TIME ROAD and the user (communications for advertising and/or promotional purposes, etc.) will require the unequivocal and express consent of the user in accordance with the terms of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce.

Consent for contractual purposes by the user of the validity of the means to be informed of any contract, notification, information and other communications by electronic means shall not affect their rights recognised by law.

FOURTEENTH.- ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The user may not, without obtaining prior written consent from TIME ROAD, transfer, assign or otherwise encumber this contract or any of the rights derived from it.

TIME ROAD reserves the right to transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations arising from it, at any time during its term.

FIFTEENTH.- LIABILITY

TIME ROAD is responsible for the fulfillment of its own legal and contractual obligations, consequent to the execution of these Terms and Conditions. In return, the user is responsible for the fulfilment of his or her own obligations under the same terms.

To the extent that TIME ROAD suffers any damage as a result of the actions and/or omissions of third parties related to these Terms and Conditions, TIME ROAD reserves the right to take appropriate action against them.

TIME ROAD is not responsible for any failure or delay in the performance of any of the obligations assumed when such failures are due to events beyond the reasonable control of the company.

Events beyond TIME ROAD's reasonable control include (the following list is not exhaustive):

  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
  • Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic, or any other natural disaster.
  • Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
  • Impossibility of using public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Any security intrusion (viruses, computer attacks, etc.) that compromises the service or the security of users.
  • Technical and operational reasons that make it necessary to temporarily suspend or cancel the service.

In the event of the occurrence of any of the causes that give rise to a situation of Force Majeure, there will be a period of extension in the deadline for the fulfilment of the obligations of a duration equal to that of the duration of the Cause of Force Majeure.

No waiver or limitation of TIME ROAD's rights and remedies shall be deemed a waiver if TIME ROAD is not required in writing to comply with the obligations assumed by the user by virtue of a contract or these Terms and Conditions. At the same time, it shall not exempt the user from complying with such obligations. Likewise, any waiver by this party of a specific right or action shall not waive any other rights or actions arising from a contract or these Conditions, unless such waiver is formalised unequivocally and in writing through the means set out in the section on Communications to the user.

Connection to the website is at the user's own risk. TIME ROAD disclaims all responsibility for the connection to the Internet and the telecommunications network in general. The user is solely responsible for the protection of his or her computer and the applications and data installed or stored on it, and must take the necessary measures to protect it.

TIME ROAD's computer systems will store the computer records of orders, electronic communications inherent to them and invoicing, constituting proof of their reality and content, in accordance with the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, and other applicable regulations.

SIXTEEN.- VALIDITY AND INTEGRITY.

In the event that any of these terms and conditions are declared null and void or declared invalid by a competent authority, the remaining terms and conditions will remain in force.

The Conditions set forth herein, as well as the documents referred to herein, constitute the Terms and Conditions between the user and TIME ROAD and supersede any particular agreement, tacit or express, verbal or written.

SEVENTEENTH.- LEGISLATION AND JURISDICTION

These General Terms and Conditions shall be interpreted and applied in accordance with current Spanish legislation, without prejudice to other mandatory rules that may be of preferential application.

In the event of conflict, the Courts and Tribunals that the Spanish legal system provides for at any given time shall have jurisdiction, where applicable, objectively, functionally and territorially.

Online dispute resolution platform
Without prejudice to the provisions of the previous section, for the alternative resolution of consumer disputes in the EU area, (Online consumer dispute resolution in accordance with Art. 14.1 of EU Regulation 524/2013), TIME ROAD informs of the existence of an online dispute resolution platform that is available at the following link: https://ec.europa.eu/consumers/odr/.

Disputes arising from the use of the website or the interpretation, application and execution of contracts will be subject to the jurisdiction of the Courts and Tribunals determined by current Spanish legislation.

EIGHTEENTH.- CONTACT

We provide the user with our postal address for all matters relating to Customer Service and the contact form.

Postal Address:

CUSTOMER SERVICE TIME ROAD
Vía Layetana 20
08003 Barcelona (Spain)

Contact form

For any request for information, suggestion, complaint or claim, our customer service will assist you as much as possible. fast as possible.