General terms and conditions

INTRODUCTION:

These general terms and conditions of sale comprehensively regulate all sales transactions and other services that can be offered, provided or performed from the online store located on the website www.timeroad.es owned by TIME ROAD SL ("Hereinafter TIME ROAD") with CIF no. B60838455, with registered office in Ronda Capuchinos 8 Low Building San Julián. 41003 SEVILLA (SEVILLA) and registered in the Mercantile Registry of Seville, Sheet SE-83511 Volume 5119 Folio 6 and contact by phone: (34) 954987908, e-mail: info@timeroad.es
These terms and conditions may be modified by TIME ROAD at any time, the user being informed of the existence of any new version of these that contains changes that are substantial.

FIRST.- TERRITORIAL SCOPE

Regardless of the place from which the purchases are made, the articles offered through this website are only available for shipment in the Spanish territory that includes the Peninsula and the Balearic Islands, excluding the Canary Islands, Ceuta and melilla.

SECOND.- USE OF THE WEBSITE

When browsing this website www.timeroad.es the user accepts the terms and conditions set forth herein and agrees to be bound by them
The realization of any order through of the web page www.timeroad.es necessarily , the knowledge and acceptance of the terms and conditions in force at the time of formulating the same.

THIRD.- REGISTRATION.

When placing an order on the website, users will have the option to register. The data provided by users for registration will be stored in the database of TIME ROAD SL and will be treated in accordance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, and others applicable legislation in accordance with the provisions of point four.

Eventually, TIME ROAD may make available to users the possibility of placing their orders without the need to register.

From the user's account, personal data that have been wrongly entered when registering as a user can be modified.

In the event that the user detects an error once the order has been finalized and paid, they can immediately contact our customer service. Through the contact form on the "Contact" page.

FOURTH.- PERSONAL DATA

All personal data provided by the user through this website will be treated in accordance with the provisions of our privacy policy and in accordance with provided in Law 15/1999 of December 13, Organic on Data Protection and other legislation regarding services of the information society and electronic commerce.
The user is responsible for the veracity of the data provided . TIME ROAD SL reserves the right not to attend the Registry or to cancel it, to any user who provides false or fraudulent data.

The user, at the time of registration, unequivocally consents that Your personal data will be incorporated into files owned by TIME ROAD, which is responsible for its treatment. For these purposes, the consent given by children under 16 years of age will not be valid.

The registration data will be processed with the purpose of enabling the purchase of the products offered in the web page www.timeroad.es including the management of administration tasks , logistics, billing, commercial information and user service, and other related matters.

Additionally, at the time of registration the user may express their express consent to the receipt of commercial, advertising and / or information promotional. Regarding which you can, later, choose to unsubscribe at any time.

Likewise, the user gives their consent for TIME ROAD SL to transfer their data to related entities, both with the management of payments (financial, certification and authentication, etc.) as well as with the transmission of data (telecommunications), logistics and transport, with the sole purpose of executing the services of each of them, in relation to the specific requests that each user may perform. TIME ROAD SL will adopt active surveillance measures so that these entities guarantee compliance with the regulations on protection of personal data, in force at all times.

Users are recognized and may exercise their access rights , cancellation, rectification, limitation and opposition to TIME ROAD by mail at Vía Layetana nº 20 4th floor, 08003 Barcelona indicating your personal data and attaching a copy of the DNI, or through the following email address:lopd@timeroad.es .

The right of users to Obtain a copy of the personal data object of the treatment that guarantees the portability of the same.

The user can know the privacy policy of TIME ROAD, through the following link https://www.timeroad.es/en-GB/legal/cookies

FIFTH.- ORDERS

To place an order it is necessary to be of legal age or be an emancipated minor, have sufficient legal capacity and act, and have a debit or credit card admitted by our payment system.

All orders will be considered purchase offers subject to these terms and conditions. Time Road reserves the right to accept them if the requirements set forth in these are not met.

Once an order is placed, the system automatically generates a receipt of the order. However, this confirmation does not imply the automatic acceptance of the order, since TIME ROAD reserves the right to collect additional information, related to identity and address, to guarantee both a correct delivery of the order, and to ensure the absence of related fraud. with transactions.

Orders can be made 365 days a year, at any time, except at times when the service is suspended for maintenance or other commercial circumstances and / or force majeure.

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option of waiting until the product is available or canceling the order.

The photographs of the products are presented for descriptive and indicative purposes, lacking any contractual value. The specific characteristics of each product can be found in the corresponding descriptions on the website.

No valid order can be made without expressly accepting, through the boxes enabled for this purpose, these terms and conditions and the TIME ROAD privacy policy.

SIXTH.- SHIPMENTS AND DELIVERIES

Delivery will be considered to have taken place at the moment in which the user or a third party indicated by him acquires material possession of the products .

The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the date of the order confirmation. In the event that the delivery date cannot be met, we will inform the user of this circumstance and will be offered the option to proceed with the purchase by setting a new delivery date or the possibility of canceling the order obtaining a full refund of the price paid.

If the recipient is absent at the time of delivery, a notice will be left so that you can collect the shipment at the place and within the time limits indicated. Once the period has elapsed without the collection taking place, the shipment will be returned to TIME ROAD corresponding to the consumer to contact the Customer Service for a possible re-dispatch at the buyer's expense.

SEVENTH.- PRICE AND PAYMENT

It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including VAT, along with shipping costs, which will be added to the final price to pay. However, shipping costs may be included, depending on the available shipping method chosen by the user

Prices can be modified by TIME ROAD at any time and without prior notice without affecting orders already confirmed. However, even confirmed TIME ROAD will not be obliged to attend orders when the price is incorrect, especially when the error is manifest and easily recognizable.

All products that TIME ROAD promotes at a special price will be displayed on the web with the following information:

- Sale price.
- Regular price.

Payments will be made using accepted payment methods: Paypal and Visa or Mastercard credit or debit card and whose reference is indicated in the purchase process, the charge being made in real time, once the authenticity has been verified of the buyer's data, through the payment gateway of the corresponding financial institution.

TIME ROAD uses Redsys technology and secure payment systems. The data related to the payment is transmitted encrypted to the financial entities that issue the cards, being capable of validation and verification by them.

TIME ROAD SL will not make any shipments until the full amount of the order has been fully charged. If the card issuing entity refuses to grant authorization for payment, the sale will be automatically terminated.

EIGHTH.-RIGHT OF WITHDRAWAL

Royal Legislative Decree 1/2007, of November 16, (General Law for the Defense of Consumers and Users and other complementary laws) recognizes the right of customers to cancel your purchase for a period of 14 calendar days from the date of receipt of the product.

If you wish, you can obtain the withdrawal form and more information here.

Items that are not suitable for return for reasons of health or hygiene protection (pending etc.) are excepted from the right of withdrawal provided they have been removed from their original packaging.

For this, the client, through the website (www.timeroad.es), must communicate, unequivocally, his decision to desist. Once the communication has been made, a receipt of the withdrawal will be generated automatically.

Next, within 14 calendar days from the date the withdrawal is communicated, the customer must proceed to delivery the merchandise at any of the following places:

a) TIME ROAD logistics center: Located at the following address:

TIME ROAD LOGISTICS CENTER
Carrer Duran i Jorda Nº 4 -6
08960 Sant Just Desvern
Barcelona (Spain)

In this case, it is essential that the return label, supplied with the order, be printed and included.

b) Stores with the TIME ROAD sign in Spain, except Canarias, Ceuta and Melilla, and EL CORTE INGLES establishments, as well as Festina Group Company Store stores.

Previously, and through the web (My account > Return an order or an item), it will be necessary to indicate in which Time Road store the order will be returned. 

c) SEUR Pickup points.

In this case, following the SEUR instructions after initiating the return via My Account > Returning an order or an item, the corresponding return label must be printed and the product delivered to the SEUR Pickup point you choose.

Delivery conditions:
The returned product (s) must be in perfect condition and with the accessories, documentation and original packaging.

Consequences of withdrawal:

In the event of withdrawal, TIME ROAD will return all payments received, including delivery costs (with the exception of additional costs resulting from the choice by the customer of a delivery method different from the less expensive mode of ordinary delivery offered) without any undue delay and, in any case, no later than 14 calendar days from the date on which they are informed of your decision to withdraw from this contract. Said refund will be made using the same means of payment used by the customer for the initial transaction, unless otherwise expressly provided; In any case, you will not incur any expenses as a result of the refund.

Notwithstanding the foregoing, TIME ROAD may withhold the reimbursement until the goods have been received, or until the customer has submitted proof of their return, depending on which condition is met first.

The user will assume the shipping costs incurred by the return, all according to the chosen delivery method:

a) TIME ROAD Logistics Center: The Return costs borne by the user will depend on the transport company that the user chooses. (Time Road recommends the use of a certified shipping medium that requires the recipient's signature)

b) Time Road Stores. No return costs

C) SEUR Pickup points. Return costs: € 4.95.

NINTH.- GUARANTEE

Products offered through the TIME ROAD website enjoy the Legal Warranty of TWO (2) years established by Royal Legislative Decree 1/2007, of November 16 to address the lack of conformity of products.

In any case, any damage caused by ordinary wear and tear or use will be understood to be excluded from the legal guarantee. inappropriate products.

Without prejudice to the rights recognized to consumers in current legislation for defective products (RDL 1/2007 and other applicable regulations) the manufacturers of the products marketed by TIME ROAD, may offer voluntarily and additional a Commercial guarantee on their products.

The conditions for exercising this Commercial Guarantee are explicitly formalized in the Certificates International Guarantee that, where appropriate, are supplied together with each item purchased.

Once the first 14 days have elapsed, from the receipt of the order by the client and without prejudice to the right to withdrawal referred to in the previous section, the invocation of any aspect of the legal or commercial guarantee (repair / replacement / price reduction / termination of the contract etc), regarding TIME ROAD, as a seller, it may be done in following places:

a) Any point of sale with the TIME ROAD sign in Spain, except the Canary Islands, Ceuta and Melilla, nor in EL CORTE INGLES establishments.

To invoke the Legal Guarantee, it will be essential to present a ticket or invoice for any claim or exchange and / or refund request .

To invoke the Commercial Guarantee before the manufacturer, it will also be necessary to provide the International Guarantee Certificate stamped by the establishment.

For any repair service the customer will be provided with a budget prepared, where appropriate, by the official SAT of each brand, indicating its amount. Any variation in it will be previously communicated for confirmation.

The deposit slips will always be nominative. To collect repairs by a different person of its owner, the authorization that appears on the receipt must be completed. In any case, the identity of the bearer of the same by DNI, NIE, or passport.

TENTH.- CHANGES.

Without prejudice to the right of withdrawal and the right to replace products as a result of the exercise of the legal or commercial guarantee, provided for in Royal Legislative Decree 1/2007, the user may choose at any point of sale with TIME ROAD label within 14 days after delivery of the merchandise, in exchange for products purchased by others of the same or higher value (except for El Corte Inglés corners and Festina Group Company Store stores).

It is essential that the change be for one product or more of an amount equal to or greater than the one you bought.

To make the change, go to any of our Time Road stores indicated with the delivery note you received with your order and the items you want to change.

ELEVENTH.- INDUSTRIAL AND INTELLECTUAL PROPERTY

They are the property of TIME ROAD SL, all the industrial and intellectual property rights of the web, being all the contents of the itself, such as texts, graphics, photographs, logos, icons, images, graphic design, source code, applications, video, audio etc. and all of them subject to intellectual and industrial property rights recognized by national legislation and current international. Except for those belonging to third parties outside of TIME ROAD.

Any use of the website or its contents must be exclusively private.
Any use that involves copying, reproduction, distribution, transformation, is reserved exclusively to TIME ROAD SL. public communication or any other similar action, of all or part of the contents of the website, as well as of it, Therefore, no user may carry out these actions without the prior written authorization of TIME ROAD SL

The user must not make any improper use of the website by intentionally introducing viruses, or any material that may be harmful or damaging. The user will not try to have unauthorized access to this web page, by server in which it is hosted or any server or database related to this website.

In case of breach by the user of this clause, TIME ROAD will be obliged to inform the competent authorities because such non-compliance could be associated with the commission of offenses typified in the applicable regulations.

TWELFTH.- LINKS TO OTHER WEB PAGES.

TIME ROAD is not responsible for the content, as well as for any damage or loss derived from those third-party links that may appear on our website and that are provided solely for informational or operational purposes.

THIRTEENTH.- COMMUNICATIONS TO THE USER

By simply browsing and using this website, the user consents to the receipt via e-mail and / or sms, of all Necessary and essential electronic communications related to the management and administration of the legal relationship established between the user and TIME ROAD related to the offer of products and / or services on the website www.timeroad.es

Any electronic communication that does not have to do, strictly, with the management and administration of the legal relationship between TIME ROAD and the user (communications for advertising and / or promotional purposes etc) will require the unequivocal consent and express this in the terms provided in Law 34/2002, of July 11, services of the information society and electronic commerce

The consent for contractual purposes by the user of the validity of the means to be informed of any contract, Notification of information and other communications by electronic means will not affect your rights recognized by law.

FOURTEENTH.- ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The user may not, without obtaining prior written consent from TIME ROAD, transmit, assign or encumber in any other way this contract or any of the rights derived from it.

TIME ROAD reserves the right to transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity.

FIFTEENTH.- LIABILITY

TIME ROAD is responsible for the fulfillment of its own, legal and contractual obligations, consequent to the execution of these terms and conditions. In return, the user is responsible for complying with theirs, in the same terms.

To the extent that TIME ROAD suffers any damage as a result of the actions and / or omissions of third parties related to these terms and conditions reserves the right to take the corresponding actions against them.

TIME ROAD is not responsible for any breach or delay in the fulfillment of any of the obligations assumed, when such breaches are due to events beyond the reasonable control of the company.

Assumptions beyond the reasonable control of TIME ROAD include (the following list is not exhaustive):

a. Strikes, lockouts or other protest measures.
b. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or war preparations.
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other disaster natural.
d. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
e. Impossibility of using public or private telecommunications systems.
f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
g . Any security intrusion (viruses, computer attacks, etc.) that compromises the service or security of users.
h . Technical and operational reasons that make the temporary suspension or cancellation of the service necessary.

In the event that any of the causes that give rise to a Force Majeure situation occurs, there will be an extension period within the term for the fulfillment of the obligations of duration equal to the duration of the Force Majeure Event.

It will not imply any waiver or limitation in relation to the rights and actions that protect TIME ROAD, which is not required by in writing the fulfillment of the obligations assumed by the user by virtue of a contract or these Conditions, by At the same time, it will not exempt the user from complying with such obligations. Like any waiver by this part of a right or A specific action will not imply the waiver of other rights or actions derived from a contract or these Conditions, unless that said resignation is formalized unequivocally and in writing through the means established in the Communications section to user.

The connection to the web is made under the responsibility of the user. TIME ROAD declines all responsibility that has to do with the connection to the internet and the telecommunications network in general. The only person responsible for the protection of your equipment and applications and data installed or stored in it, is the user, who must take the necessary measures for its defense and protection.

TIME ROAD's computer systems will store the computerized records of orders, electronic communications inherent to them, and billing, constituting means of proof of their reality, and content, in accordance with the provisions of the Law 34/2002, of July 11, on services of the information society and electronic commerce, and other applicable regulations.

SIXTEEN.- VALIDITY AND INTEGRITY.

In the event that any of these conditions are declared null or invalid or declared without effect by an authority competent authority, the remaining terms and conditions will remain in effect.

The exposed Conditions as well as the documents to which reference is made conform the terms and conditions between the user and TIME ROAD and supersede any particular agreement, tacit or express, verbal or written

SEVENTEENTH.- LEGISLATION AND JURISDICTION

Spanish legislation will govern both the use of the website and the interpretation, application and execution of the contracts of purchase made through it.

Disputes arising from the use of the website or the interpretation, application and execution of the contracts will be subject to the jurisdiction of the Courts and Tribunals determined by current Spanish legislation.

EIGHTEENTH.- CONTACT

We provide the user with our postal address and contact form, related to customer service.

Postal Address:

CUSTOMER SERVICE TIME ROAD
Vía Layetana 20
08003 Barcelona (Spain)

Contact form

For any request for information, suggestion, complaint or claim, our customer service will assist you as much as possible. fast as possible.