When will I receive my order and at what cost?
To receive your order you have different options: Home, Seur Pick Up Point and Time Road store collection (Only available in Spain).
Address and Seur Pick Up:
Shipping costs may vary depending on the country in which you reside. Remember, you have the possibility of enjoying free shipping from a minimum spending amount.
|Country||Home Collection||Pick Up Seur||Free shipping|
|France||6,90 €||6,90 €||99 €|
|Spain||3,95 €||3,95 €||70 €|
|Italy||7,90 €||7,90 €||99 €|
|Germany||6,90 €||6,90 €||99 €|
|Portugal||6,90 €||6,90 €||99 €|
|Austria||7,90 €||7,90 €||99 €|
|Belgium||6,90 €||6,90 €||99 €|
|Netherlands||6,90 €||6,90 €||99 €|
|Luxembourg||6,90 €||6,90 €||99 €|
|Finland||9 €||9 €||119 €|
|Ireland||9 €||9 €||119 €|
|Estonia||9 €||9 €||119 €|
|Latvia||9 €||9 €||119 €|
|Lithuania||9 €||9 €||119 €|
|Malta||9 €||9 €||119 €|
|Slovakia||9 €||9 €||119 €|
|Slovenia||9 €||9 €||119 €|
** Shipping costs are always reflected when making the payment **
Our goal is that you receive your order as soon as possible.
Once your order has been processed correctly, the warehouse will process it the same day as long as it is made before 2:00 p.m. on working days.
The estimated delivery period is:
|SPAIN (Peninsula and Balearic Islands)||24/48 hours (working days)|
|FRANCE (Except overseas departments)||48/72 hours (working days)|
|BELGIUM||48/72 hours (working days)|
|LUXEMBOURG||48/72 hours (working days)|
|PORTUGAL||48/72 hours (working days)|
|ITALY (Except Livigno, Campione d'Italia and Italian shore of Lake Lugano)||48/72 hours (working days)|
|NETHERLANDS||48/72 hours (working days)|
|GERMANY (Except Helgoland Island and Büsingen)||48/72 hours (working days)|
Shipping times in Christmas, Reyes (Spain) and Black Friday campaign; they can be increased by an additional 2-3 days. Please plan your purchases in advance.
If you need to change the delivery address, we suggest you enter My Account> My addresses
We inform you that any change of address after the order has been sent will not be possible.
You can track your order from Track your shipment
In case you have an account created, you can make the query by accessing My Account> Orders, where you will find the information regarding the order and a link to follow up. The tracking information will appear once the order has left our warehouse.
You can pick up your order at the Time Road store that you have chosen when placing your order (except for the El Corte Inglés corners).
The shipping time will be between 24 and 48 working hours. We will notify you by email and SMS when your order has arrived at the store so that you can pick it up.
The invoice does not go inside the package at the time of delivery.
If you want to have an invoice for your order go to My Account> Orders, there you will find all the invoices for your orders.
Yes, but it is essential that you authorize the person who picks it up through the following authorization document.